Plus, check out our comprehensive guide on how to manage disputes and claims. Instead of worrying about when you may face a customer claim, take a proactive approach with risk management solutions. Learn more about how to prevent claims with great customer service. Stay responsive: If customers can't get in touch with you, they may get frustrated and upset - so make sure you're available to help troubleshoot issues.Outline your refunds and returns policy: Be upfront with your refunds and returns policy, and give customers the information they need to start the process.Display your customer service information: Your phone number, email address, and chat functions should be clearly visible on your website to make it easy for customers to get in touch with you if there's a problem.And if an item may take weeks to arrive, include that information on your product detail page, so they don’t feel duped after purchase. Clearly communicate your shipping practices: Give customers the tools and information they need for shipping and tracking, so they know what to expect and when to expect it.The last thing you want is for a customer to wind up disappointed that your product isn’t what they expected. Contact Us Privacy Legal Policy Updates Worldwide. Browse common questions, watch videos, or ask the Community. Be honest about your products: Make sure your item descriptions and photos are accurate, detailed, and truthful. United Kingdom (+44), United States (+1), Uruguay (+598), Vanuatu (+678). Can I cancel a payment What is an automatic payment and how do I update or cancel one Get customized help with your account and access to the message center. The good news is there are a few steps you can take to help avoid them from happening in the first place, such as:
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